I. GoAutoDial
- Opensource: Linux, Asterisk, mySQL, PHP
- Two options: hosted or in-house
- Met most of the requirements
- Dynamic Lists – YesVirtual numbers – NoAdvanced campaign options – YesReportingConnectors (connecting with CRM, API to add/remove lists) – Yes, importing from CSVDispositions – Yes
II. Open Source Asterisk – FreePBX
PBX in a Flash: CentOS, Asterisk, FreePBX (front end), and Incredible PBX (recommended plugins)
Advantages:
1. FreeBPX as gateway for Lync (sip over UDP)
- vim sip.conf:
- tcpenabled=yes
- tcpbindaddr=0.0.0.0:5068
- Configure trunks for SIP provider and Lync the way you can find many post on the Internet.
- Add the following line on both trunks:
- context=from-internal
- Last step is to create the 2 outbound rules for Lync and SIP provider.
2. End Point Manager
- Flashing end points firmware from server
- Provisioning and fixing extensions remotely
3. Flexibility
- SIP trunk
- PRIs
- ISDN
- POTS
Disadvantages:
1. Xact Dialer ) $795 to perform broadcast dialing
2. Lack of integration to Microsoft Dynamics CRM
III. Microsoft PBX – 3CX
System brochure: http://www.3cx.com/phone-system/3CXPhoneSystem_brochure.pdf
- Full integration with Microsoft Dynamics, Exchange Server, and Lync
- No Linux skills required
- No autodial
- Met some of the requirements
- Dynamic Lists – No, need to customizeVirtual numbers – NoAdvanced campaign options – No, need to customizeReportingConnectors (connecting with CRM, API to add/remove lists) – YesDispositions – No, need to customize
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