I. GoAutoDial
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Opensource: Linux, Asterisk, mySQL, PHP
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Two options: hosted or in-house
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Met most of the requirements
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Dynamic Lists – YesVirtual numbers – NoAdvanced campaign options – YesReportingConnectors (connecting with CRM, API to add/remove lists) – Yes, importing from CSVDispositions – Yes
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II. Open Source Asterisk – FreePBX
PBX in a Flash: CentOS, Asterisk, FreePBX (front end), and Incredible PBX (recommended plugins)
Advantages:
1. FreeBPX as gateway for Lync (sip over UDP)
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vim sip.conf:
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tcpenabled=yes
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tcpbindaddr=0.0.0.0:5068
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Configure trunks for SIP provider and Lync the way you can find many post on the Internet.
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Add the following line on both trunks:
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context=from-internal
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Last step is to create the 2 outbound rules for Lync and SIP provider.
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2. End Point Manager
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Flashing end points firmware from server
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Provisioning and fixing extensions remotely
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3. Flexibility
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SIP trunk
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PRIs
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ISDN
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POTS
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Disadvantages:
1. Xact Dialer ) $795 to perform broadcast dialing
2. Lack of integration to Microsoft Dynamics CRM
III. Microsoft PBX – 3CX
System brochure: http://www.3cx.com/phone-system/3CXPhoneSystem_brochure.pdf
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Full integration with Microsoft Dynamics, Exchange Server, and Lync
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No Linux skills required
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No autodial
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Met some of the requirements
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Dynamic Lists – No, need to customizeVirtual numbers – NoAdvanced campaign options – No, need to customizeReportingConnectors (connecting with CRM, API to add/remove lists) – YesDispositions – No, need to customize
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