For technical support, call 1.877.FDX Assist 1.877.339.2774 during the following hours: Monday – Friday 7 a.m. – 9 p.m. CST; Saturday 9 a.m. – 3 p.m. CST.
This error would occur if you have other Zebra printers installed previously:
the data area passed to a system call is too small
Resolution of above error:
- Remove old Zebra printer drivers: \\FILE01\itshare$\Software\Drivers\Remove_Zebra_Printers.exe
- Install printer driver: \\FILE01\itshare$\Software\Drivers\FedEx_Zebra_Driver4_4_57\PrnInstZBR.exe
Export previous settings:
- Obtain account number: Customize – system settings = account number
- Check compatibility: FedEx Shipment Manager – Databases – Templates – Recipient1 EXP – check that templates in version 2361 matches those in version 2434
- Export: FedEx Shipment Manager – Databases – File Maintenance – Export – Recipient1 EXP – Export – Save it into the C:\ of current computer
Import previous settings:
- FedEx Shipment Manager – Databases – File Maintenance – Import – Recipient1 EXP – Import – Browse into the old machine’s C$ directory for the backed up file(s)
- Integration Files: copy “\\shippingXP\c$\Program Files\FedEx\Integration\Assistant\Profiles\*” “C:\Program Files\FedEx\Integration\Assistant\Profiles” /Y
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